FAQ
What materials are used?
- We mainly work with stainless steel and glass beads. Very few products use bronze or copper and resin designs. Everything is lead and nickel free. That is because we do specialize in imitation jewelry, but we want it to remain high quality.
- For our sewn items, they're made with 100% cotton fabric and 100% polyester thread.
Are all items handmade?
- Yes! 100% handmade by me, Aliyah. Of course except for the materials used like fabric, metal, etc.
Do you ship internationally?
- Yes. Please see Shop Policies.
How should I care for my jewelry?
- Please see Jewelry Care!
Do you accept cancellations or returns/exchanges?
- Yes to cancellations within 24 hours of the purchased material. After that, an item cannot be cancelled. For right now, we do not do returns/exchanges. You can learn more in Shop Policies.
How long does an item take to ship?
- We will try to ship as soon as possible when an order is received. But it does typically depend on the day and time the order is placed. You can learn more in Shipping.
How can I contact you?
- Our business email is honestlyethereal@gmail.com. We are also on social media if that is your preferred method of contact. You may also contact us through the page labeled 'Contact'.
Please feel free to reach out with any questions you may have!