Refund policy
Quality: Honestly Ethereal strives to work with the best materials such as stainless steel for longer lasting items. Occasionally brass and copper is used that can tarnish over time. If the jewelry is not being taken care of properly, we are not responsible for any tarnishing/damages that may occur.
Returns/Exchanges: For a return, we ask that you initiate the return no more than a week (14 days) after it being delivered. We will ask for photos to ensure the product is not damaged. But we currently do not accept exchanges. The customer is solely responsible for the return shipping fees, both for international and domestic returns.
How to request a return:
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving your last item, for any reason and without justification. But this applies for any international and domestic purchases.
To request a return or cancellation:
- Sign in to your customer account using the Returns link in our store footer
- Select the order you'd like to return or cancel
- Follow the on-screen instructions to submit your request
Once your return is received and inspected, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method.
Cancellations: You're able to cancel an order until it has been fulfilled. After that time, cancellation is no longer accepted.
Damages/Refunds: If an item arrives damaged, notify us within 48 hours of the item being delivered. We will be asking for photo proof of the damaged item. If 48 hours have already passed, Honestly Ethereal is no longer responsible.
Honestly Ethereal is not responsible for other damages made my human error.